A deposit of 50% of the total order will be required up front before any work will take place on the order. This can be paid: 1) by sending a cheque in the post (PAYABLE TO MISS L CAMPBELL), along with a copy of your invoice, or 2) by Paypal - a payment request for 50% of the total will then be sent to you via Paypal, and this will enable you to pay your deposit online. Please note that payments made via paypal will incur an additional transaction charge. Or 3) by BACS - please just ask to pay in this way and the account details will be supplied.
When the deposit has been received for the order, relevant proofs will be sent out to you within two - three weeks for your signature of approval. Your signature will be confirmation that all information is correct and as you wish your final product to appear, so please make sure that all elements are correct before approving. If incorrect information is printed on the final product that has been given your signature of approval of the proof, replacement of items affected will be the sole responsibility and cost to the Tomarty customer.
Orders should be placed approximately 6 weeks before your requirement date, as we work, in general, on a 6-8 week timescale. Remember when ordering that it is usual to send out your invitations approximately 3 months before the big day, and Save the Date cards even sooner (usually 9-12 months before). So please make sure you give us plenty of time to create your unique stationery in time for you to send out to your guests.
NOTE: We DO accept orders on a faster turnaround, but please telephone or email us before ordering to make sure that we are able to meet your deadline at that particular time. It will, of course, depend upon current workloads.
All products are handmade, so there may be very slight variations between items, as is to be expected with hand crafting. Items will also not always be exact replicas of those shown on the website due to availability of and discontinuing materials from our suppliers.
All our stationery is created on a made-to-order basis. If, for any reason, you wish to cancel your order, Tomarty Productions has the right to retain your 50% deposit, or an agreed amount between Tomarty and the Client. Exchanges and refunds are only available in the event of any faulty goods, and work will only take place on replacements once damaged/faulty goods are returned to us.
Postage and packaging is calculated individually for each order, according to size and weight of your total order and each package sent out will incur a postage charge, so in cases where you are ordering items that cannot be supplied and sent at the same time as the initial parcel (such as Order of Service, Name Cards, Menus etc) several postage amounts will show on the invoice.
A separate postage cost will always be given for delivery of Table Plans. Of course if you are local to Tomarty you are welcome to collect in person.
The Balance of your order will be due before despatch of your stationery - you will be informed that your stationery is ready for despatch and will be quoted for the cost of your postage if not already agreed on the invoice. Payment for the balance PLUS any outstanding postage costs will have to be cleared before despatch of your items. In the event that you are local to Tomarty and wish to collect your order, there will be no postage costs and you can pay with cash on collection, or with a cheque in advance to your collection.